Refund, Replacement & Cancellation Policy

1. Hygiene & Intimate Product Policy

Due to the personal nature and strict medical hygiene standards of wellness and intimate care items, products cannot be returned or refunded once opened or used.

2. Free Replacement for Transit Damage or Manufacturing Defects

Your satisfaction is guaranteed. If you receive an item that is defective, damaged in transit, or non-functional:

• Contact us within 48 hours of delivery via WhatsApp (+91 98765 43210) or Email (support@furvic.com).
• Share a quick photo or short video demonstrating the issue.
• We will immediately dispatch a brand-new, sealed replacement unit in 100% plain packaging with zero extra charges.

3. Order Cancellation Before Dispatch

You can cancel your Cash on Delivery (COD) order free of cost at any time before the order has been handed over to the courier partner. Simply send your Order ID to our WhatsApp support team or reply "CANCEL" when our team calls to verify your address.

4. Refund Processing

In approved refund scenarios (e.g. out-of-stock replacement), refunds will be processed directly to your designated UPI ID or bank account within 3-5 business days.